Refund policy

Last Updated: September 7, 2026

At BBVIC Hair Care, our goal is to provide high-quality products and a safe, transparent, and satisfying shopping experience. If you need to return a product or request a refund, this policy explains the applicable requirements, procedures, and timelines.

By placing an order through our website, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

1. Order Processing & Shipping

Orders are generally processed and prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Once your order has been processed, delivery times may vary depending on your location, shipping method, carrier, and other circumstances. Estimated shipping times, when available, will be displayed during checkout.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Shipping fees are calculated and displayed at checkout based on the shipping method and destination selected.

BBVIC Hair Care is not responsible for shipping delays caused by the carrier, weather conditions, holidays, incorrect or incomplete delivery information provided by the customer, or circumstances beyond our control.

2. Return Policy

If you are not completely satisfied with your purchase, you may request a return within 14 calendar days of receiving your order, provided that the product meets the conditions outlined below.

To be eligible for a return:

The product must be new, unused, and unopened;
The product must be returned in its original packaging;
All original labels, seals, and accessories must remain intact, when applicable;
The product must not show any signs of use, alteration, contamination, or damage caused after delivery;
The return request must be submitted within 14 calendar days of delivery.

Personal Care & Hair Care Products

Because our products are intended for personal and hair care use, opened or used products cannot be returned for hygiene and safety reasons.

This restriction does not apply when a product arrives damaged, defective, or different from the product originally ordered.

3. Return Shipping Costs

For returns requested due to personal preference, change of mind, or any reason unrelated to an error made by BBVIC Hair Care, the customer is responsible for the return shipping costs.

At this time, we do not provide free return shipping labels for standard returns.

We strongly recommend using a shipping service that provides tracking and keeping your shipping receipt until your return has been successfully processed.

BBVIC Hair Care is not responsible for returned items that are lost or damaged while being shipped back to us.

We do not charge a restocking fee for eligible returns.

4. Refund Policy

Once we receive your returned item, it will be inspected to ensure that it meets the conditions outlined in this policy.

If your return is approved, the refund will be issued to the original payment method used for the purchase, unless this is not possible due to technical or operational reasons.

Refunds will be initiated after the returned item has been received and approved.

After the refund has been processed, please allow approximately 5–10 business days for the funds to appear in your account or credit card statement. Processing times may vary depending on your bank, credit card issuer, or payment provider.

Refund Amount

For returns due to personal preference or change of mind, original shipping charges are generally non-refundable.

When a return is the result of an error made by BBVIC Hair Care, such as receiving the wrong product, or when a product arrives defective or damaged, we will work with you to provide an appropriate resolution, which may include a full refund or replacement.

5. Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged;
Defective;
With packaging that has been compromised and affects the product; or
Different from the product you ordered,

please contact us within 7 calendar days of receiving your order.

To help us resolve the issue as quickly as possible, please provide:

Your order number;
A description of the issue; and
Photos of the product and packaging, when applicable.

After reviewing your request, we may offer one of the following solutions, depending on the circumstances:

Replacement of the product;
Shipment of the correct item; or
Full refund.

When the issue is confirmed to have been caused by an error on our part or damage that occurred prior to delivery, BBVIC Hair Care will cover the applicable return shipping costs.

6. How to Request a Return

To request a return, please contact us at:

bbvichaircare@gmail.com

Please include the following information in your email:

Your full name;
Order number;
Product(s) you wish to return; and
Reason for the return.

Our team will review your request and, if it meets the requirements of this policy, provide you with further instructions for returning the product.

Please do not send any products back without receiving return instructions from our team first.

7. Exchanges

At this time, BBVIC Hair Care does not offer direct product exchanges.

If you would like a different product, we recommend returning the eligible item for a refund and placing a new order for the product you prefer.

If you received an incorrect, damaged, or defective product, please contact us so that we can review the situation and determine the appropriate resolution.

8. Undeliverable or Returned Packages

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to BBVIC Hair Care because of:

An incorrect or incomplete address;
Failure to accept delivery after attempts by the carrier;
Refusal of delivery; or
Failure to collect the package within the carrier's specified timeframe,

please contact us so we can review the available options.

Additional shipping charges may apply if the package needs to be reshipped due to incorrect or incomplete information provided by the customer.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at bbvichaircare@gmail.com.

We will make every reasonable effort to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may request a return in accordance with the terms of this policy, if eligible.

10. Exceptions

BBVIC Hair Care reserves the right to refuse a return or refund if the product does not meet the conditions outlined in this policy, including products that have been opened, used, altered, contaminated, or damaged after delivery.

Nothing in this policy is intended to limit any rights or remedies that may be available to consumers under applicable law.

11. Contact Us

If you have any questions regarding our Return & Refund Policy, returns, refunds, or your order, please contact us:

BBVIC Hair Care
Individual Entrepreneur
14 Harmony Ln
Framingham, MA 01702
United States

Email: bbvichaircare@gmail.com
Phone: (617) 768-7191

We are happy to assist you and help make your BBVIC Hair Care shopping experience as smooth as possible.